Frequently Asked Questions

  • How soon before my event should I call to reserve my limo?

    We suggest that you call as soon as possible, especially if your booking is for a weekend day or night. You'd probably want to book at least a few weeks in advance but it's all subject to vehicle availability. Give us a call to see if we have your vehicle on your day.

  • How old do I have to be to make a reservation?

    You only need to be 18 years old with a valid credit or debit card and a valid form of state-issued I.D.

  • I don't see my city on your Limo Rochester Service Area page. Is it possible for me to book with you?

    Like with many questions, please call us to ask. We couldn't include every community in the area; just the ones that we have serviced recently. We service a much bigger radius than many think.

  • Is the drinking of alcoholic beverages permitted on your limos?

    As long as everyone is of-age and you bring the drinks on board yourself, there is absolutely no problem with drinking on the limos. If there is anyone under 21 years of age, there cannot be any alcohol on the vehicle.

  • Do you offer special packages and prices for weddings?

    Yes, we do personalized decoration, beverages and red carpet service. We also offer flat-rates. Call us for a quote regarding your most special of days.

  • Can we smoke on the vehicles?

    There is no smoking on our vehicles. In order for all our customers to enjoy, we like our buses and limos to stay fresh and clean. You do get unlimited stops so you can tell the driver you need a smoke break and they will pull over when it's safe to do so.

  • Can the reservation be canceled?

    Unfortunately, once you have paid your deposit, you cannot cancel your reservation. Even if you can't use our service, you'll be required to pay for it. This is why we ask you if you are sure you would like to rent on the day in question. You cannot change the date of your reservation. Depending on availability and how soon you call, you might be able to change the time or the vehicle.

  • Do you have any suggestions for limos outside of Rochester?

    We do, indeed! One that we typically suggest for those in the DC–VA–MD–WV metropolitan area is Party Bus Washington DC!

  • Are there hidden fees?

    We don't hide anything from you. We are upfront about everything. You will be explained what the cost is and any other potential charges you may come across. We will never demand more money before starting your run or demand a tip like some other companies do.

  • Do we tip the driver?

    You do not have to tip the driver if you don't want to. We just suggest that it's a nice way to show the driver you liked the service they performed. Getting a tip would be greatly appreciated.

  • What if we go over our reserved time?

    That's okay. You will not be charged a high fee for going over. You can stay as long as you want as long as you understand that overages will need to be paid in cash at the end of the run. Also, please call us to let us know. You'll be charged your normal hourly rate, divided into 15 minutes so that you don't pay for time you didn't use.